1) Introduction

Gymmonkey (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Gymmonkey collects, uses, stores, and protects personal data when you:

• create a Gymmonkey member account;

• book classes or other services;

• use our website, member area, or related online services;

• communicate with us.

To access Gymmonkey services, including class bookings, you must first create a Gymmonkey member account.

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@gymmonkey.ie

 

2) Who We Are (Data Controller)

For the purposes of data protection law, Gymmonkey is the data controller responsible for your personal data.

Gymmonkey
41 Ravensdale Park
Kimmage
Dublin D12 A0HC

Email: info@gymmonkey.ie

 

3) What Personal Data We Collect

We collect personal data that is necessary to provide and manage Gymmonkey services.

A) Member Account Information

This may include:

• name;

• email address;

• mobile number;

• account details;

• booking history;

• service usage information.

B) Booking and Service Information

This may include:

• classes booked;

• booking dates and times;

• attendance information;

• cancellations and rescheduling records;

• payments and transactions relating to Gymmonkey services.

C) Payment Information

Payments for Gymmonkey services are processed through third-party payment providers made available through our website platform.

Where you choose to save a payment method for future purchases, payment card details are processed and stored securely by the relevant payment provider.

Gymmonkey does not receive or store your full payment card number or CVV/security code.

A secure token or reference may be used by the payment provider and/or platform provider to allow future payments to be processed without requiring you to re-enter your card details.

D) Website and Technical Information

We may collect technical information relating to your use of our website and online services, such as:

• device information;

• browser information;

• website usage information;

• cookies and similar technologies used by our website or service providers where enabled.

E) Special Category (Health and Lifestyle) Data

When purchasing or onboarding for our Wellness Packages, we may collect information regarding your:

• dietary requirements, preferences, and food allergies;

• fitness goals, physical limitations, and lifestyle habits;

• Health-screening data (such as PAR-Q responses) required to safely design your fitness and nutritional plans.

 

4) How We Collect Personal Data

We collect personal data:

• when you create a Gymmonkey member account;

• when you book classes or services;

• when you communicate with us;

• when you make payments through our website;

• through website functionality, cookies, and similar technologies where enabled.

Our website and member services are provided using Wix. Wix and other service providers may process information on our behalf to provide website, account, booking, and payment functionality.

 

5) How We Use Your Personal Data

We use your personal data to:

A) Provide Gymmonkey Services

Including:

• creating and managing your membership account;

• processing bookings;

• managing class attendance;

• providing access to booked services;

• processing payments;

• generating personalised nutrition, meal plans, and class recommendations via our dedicated app;

• conducting wellness journey assessments and coaching reviews.

B) Communicate With You

We may contact you regarding:

• booking confirmations;

• class reminders;

• account notifications;

• payment information;

• service updates;

• responses to enquiries.

These communications are necessary to provide the services you request.

C) Improve Our Services

We may use information to:

• understand how our services are used;

• improve our website and booking experience;

• manage operational requirements.

D) Marketing Communications

Gymmonkey may introduce marketing communications in the future, such as promotional emails or updates about services.

Where marketing communications are introduced, they will only be sent in accordance with applicable data protection laws and any required consent or opt-out requirements.

 

6) Our Legal Bases for Processing Personal Data

Under GDPR, we rely on the following legal bases:

Contract (Article 6(1)(b))

We process personal data where necessary to provide services you request, including:

• creating your member account;

• managing bookings;

• providing classes and services;

• processing payments.

Legitimate Interests (Article 6(1)(f))

We may process personal data where necessary for our legitimate business interests, including:

• managing our operations;

• improving services;

• responding to enquiries;

• maintaining service security.

Consent (Article 6(1)(a))

Where required by law, we will request your consent before processing personal data for specific purposes, such as certain marketing communications.

Special Category (Health) Data Basis (Article 9(2)(a))
We process your sensitive health and dietary data strictly based on your Explicit Consent. You provide this consent when filling out your dietary requirements at checkout, completing a health screening form, or onboarding within our dedicated app. You have the right to withdraw this consent at any time by emailing info@gymmonkey.ie, though withdrawing consent may limit our ability to safely provide nutrition or training programs.

 

7) Third-Party Service Providers

Gymmonkey uses trusted third-party providers to help operate and deliver our services.

These may include:

• Wix, which provides website hosting, member account functionality, booking services, related platform services, and member access through Wix-provided platforms such as the Fit by Wix app where available;

• payment providers integrated through Wix, which securely process payments for Gymmonkey services;

• analytics, cookie management, and other integrated website service providers where enabled;

• other service providers required to operate, maintain, and support our systems.

Where third parties process personal data on our behalf, we take reasonable steps to ensure appropriate safeguards are in place to protect your information and ensure it is processed only for relevant purposes.

 

8) Cookies and Website Analytics

Gymmonkey uses cookies and similar technologies to operate the website, provide member and booking functionality, understand website usage, and support analytics or other integrated website services. Where required by law, non-essential cookies or similar technologies will only be used with your consent. You can manage your cookie preferences using the cookie settings made available on our website.

 

9) International Transfers

Some service providers used by Gymmonkey may process information outside Ireland or the European Economic Area.

Where personal data is transferred internationally, we rely on appropriate safeguards required by applicable data protection law.

 

10) How Long We Keep Your Personal Data

We retain personal data only for as long as necessary for the purposes it was collected, including:

• providing services;

• maintaining membership records;

• meeting legal and accounting obligations;

• resolving disputes.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

 

11) Keeping Your Data Secure

Gymmonkey takes reasonable technical and organisational measures to protect personal data against:

• unauthorised access;

• loss;

• misuse;

• alteration or disclosure.

Access to personal data is limited to those who need it to operate Gymmonkey services.

 

12) Your GDPR Rights

Under GDPR, you may have the right to:

• request access to your personal data;

• request correction of inaccurate information;

• request deletion of your personal data where applicable;

• request restriction of processing;

• object to certain processing;

• request data portability where applicable.

To exercise your rights, contact:

Email: info@gymmonkey.ie

You also have the right to make a complaint to the Data Protection Commission in Ireland if you believe your personal data has been processed unlawfully.

 

13) Independent Personal Trainers

Gymmonkey facilities may be used by independent self-employed personal trainers.

Where you engage directly with an independent personal trainer, the personal training relationship is between you and that trainer.

Gymmonkey processes member information necessary to operate membership and facility access but does not control the private agreement, pricing, or services provided between an independent trainer and their client.

 

14) Changes to This Privacy Policy

Gymmonkey may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

The latest version will be made available through our website.

 

15) Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Gymmonkey
Email: info@gymmonkey.ie