1) About This Policy

This Booking, Cancellation & No-Show Policy (“Booking Policy”) explains the rules that apply when you book classes or other services through Gymmonkey.

This Policy forms part of the agreement between Gymmonkey and you (“Member”) and should be read together with the Gymmonkey Terms & Conditions.

By making a booking, you agree to comply with this Policy.

All booking times are based on Dublin, Ireland local time.

 

2) Class Bookings

All Gymmonkey classes are instructor-led and require advance booking.

Class places are limited and are available on a first-come, first-served basis.

Bookings must be completed through the Gymmonkey website, member area, or other approved booking service.

A booking is only confirmed once:

• the booking has been completed through the booking system; and

• payment has been successfully processed where payment is required.

You are responsible for checking your booking confirmation details, including the class date, time, and location where applicable.

 

3) Booking Availability and Cut-Off Times

Class availability depends on timetable capacity and available spaces.

Unless otherwise stated during the booking process:

• Early morning classes scheduled at 06:00 and 06:50 close for booking at 10:00pm on the previous day.

• All other classes close for booking 2 hours before the scheduled class start time.

Gymmonkey may adjust booking availability or booking cut-off times where reasonably required for operational reasons.

 

4) Cancellation by Members

4.1 Cancellation More Than 12 Hours Before Class Start

If you cancel your booking at least 12 hours before the scheduled class start time, you may request:

• a refund to your original payment method; or

• store credit for a future Gymmonkey class.

Where available, cancellations should be completed through the Gymmonkey booking system. If you are unable to cancel through the system, please contact Gymmonkey as soon as possible.

Refunds and store credits are processed manually by Gymmonkey. Refund processing times may vary depending on the payment provider and banking processes.

4.2 Cancellation Within 12 Hours of Class Start

If you cancel within 12 hours of the scheduled class start time:

• you are not normally entitled to a refund unless required by law or agreed by Gymmonkey; and

• you may reschedule your booking up to 20 minutes before the class start time, subject to availability.

 

5) Rescheduling

Requests to reschedule a class must be completed through the Gymmonkey booking system or approved contact method.

A reschedule is only complete once it has been confirmed within the Gymmonkey booking system.

Rescheduling is subject to available spaces.

If no suitable alternative class space is available, the original booking conditions will apply.

 

6) No-Shows

A no-show occurs where:

• you do not attend your booked class; and

• you have not cancelled or rescheduled within the permitted timeframe.

Where a no-show occurs:

• the class fee is non-refundable; and

• store credit will not normally be issued.

This is because class places are limited and an unused space may not be available for another member to book.

Gymmonkey may contact you following a missed class where appropriate.

 

7) Late Arrival

For safety and to avoid disruption to other participants, late arrival may affect your ability to join a class.

If you arrive after the scheduled start time, the instructor may allow entry where:

• it is safe to do so;

• the class activity allows participation; and

• there is sufficient space.

Late arrival does not entitle you to a refund, credit, or rescheduling.

 

8) Classes Cancelled / Rescheduled by Gymmonkey

Gymmonkey may need to cancel, postpone, reschedule, relocate or change classes where reasonably necessary due to circumstances including:

• instructor availability;

• operational requirements;

• safety concerns;

• facility issues;

• severe weather

• equipment failure

Where Gymmonkey cancels a class that you have booked and paid for, you may choose:

• a refund to your original payment method; or

• store credit for the value of the booking.

Gymmonkey will notify affected members as soon as reasonably possible.

 

9) Classes With No Confirmed Bookings

Where a class has no confirmed bookings, Gymmonkey may remove that class from the timetable.

No payment will be taken where no booking has been made.

Where a class is removed due to having no attendees booked, this will not affect members because no confirmed customer booking exists.

 

10) Store Credit

Where store credit is issued by Gymmonkey:

• it may only be used towards eligible Gymmonkey services;

• it is non-transferable;

• it will remain valid for the period stated when issued, subject to any minimum rights required by applicable law.

Store credit cannot be exchanged for cash unless required by applicable law.

 

11) Non-Transferable Bookings

Bookings are personal to the Member who made the booking.

You may not transfer, sell, or give your booking to another person unless Gymmonkey has confirmed this in advance.

 

12) Booking Changes Confirmation

Changes to bookings, including cancellations and rescheduling, are only considered complete once confirmed through the Gymmonkey booking system or confirmed by Gymmonkey through an approved communication method.

Members are responsible for checking that any requested booking change has been successfully confirmed.

 

13) Special Conditions for Wellness Package Members

The following clauses apply specifically to Members holding an active weekly wellness package and override any general refund or store credit listed above:

13.1 Package Class Cancellations

If you cancel a booked class more than 12 hours before the scheduled start time, the session credit will be automatically returned to your weekly Wix account balance. You are not entitled to a cash refund or cash store credit.

13.2 Late Cancellations & No-Shows

If you cancel a booked class within 12 hours of the start time, or if you fail to attend (No-Show), that session credit is immediately forfeited and deducted from your weekly balance. Late cancellations cannot be rescheduled or refunded.

13.3 Credit Expiry & Rollover Limits

Unused package sessions automatically roll over for a maximum of 14 days from the date of issuance, after which they permanently expire. To protect class schedule capacity, active session credits held within a member's account at any one time are strictly capped relative to their tier: Foundations is capped at a maximum of 2 active credits; Growth is capped at a maximum of 6 active credits; and Rhythm is capped at a maximum of 10 active credits

13.4 Billing Suspensions (Holidays/Injury)

If you are travelling or injured for 7 consecutive days or longer, you may request a temporary freeze on your weekly billing cycle. You must provide the Gymmonkey team with exactly 7 days' written notice via email (info@gymmonkey.ie). Account freezes are restricted to a maximum of 3 weeks per calendar year.

13.5 Mid-Cycle Package Cancellations

Package memberships can be cancelled by the Member at any time via their Wix member profile. Payments already processed for the current weekly billing cycle are strictly non-refundable and will not be pro-rated.

 

14) Changes to This Policy

Gymmonkey may update this Booking Policy from time to time.

Where changes are made, updated terms will apply to future bookings made after the changes take effect.

 

15) Contact Us

For booking questions, cancellations, refunds, or support, please contact:

Gymmonkey
Email: info@gymmonkey.ie